Shipping policy

Delivery

Every candle is hand-poured and packed by me in Pembrokeshire, then sent by Royal Mail. Postage costs are shown at checkout.

Orders are usually dispatched within a few working days. If anything goes wrong in transit, get in touch and I'll sort it out.

We currently deliver to UK addresses only. 

 

Standard delivery (2–4 working days)

• Orders up to 1.9kg: £4.75
• Orders from 1.9kg to 9kg: £7.50

Express delivery (1–3 working days)

• Orders up to 1.9kg: £5.95
• Orders from 1.9kg to 9kg: £8.75

Delivery times start from dispatch, and postage is calculated at checkout based on the weight of your order.

 

If something goes wrong

If your order arrives damaged, or hasn’t arrived within 10 working days, please email corinna@theethicalcandlecompany.com with your order number (and a photo if anything is damaged), and I’ll put it right.

Returns

For returns and refunds, please see our Refund policy.